The six shifts: What “better” leadership really means

This report addresses a critical question facing today’s organizations: what does it truly mean to be a “better” leader rather than simply a “good” one? In an environment shaped by volatility, uncertainty, and constant change, leadership can no longer be understood as a fixed standard. Instead, it is a continuous journey of growth, adaptation, and learning.

Based on insights from 350 leaders and employees across industries, regions, and organizational levels, the study highlights that “better” leadership extends beyond technical skills. It is rooted in relationships, mindset, and organizational culture. The concept of “better” reflects aspiration and evolution, acknowledging the inherent paradox of leadership: there is no final destination, only new horizons.

Key findings show that better leadership:

• Involves letting go of control, reducing micromanagement, and building trust through delegation.

• Is fundamentally relational, emphasizing listening, empathy, empowerment, and wellbeing.

• Relies on clear, honest, and transparent communication to create alignment and psychological safety.

• Requires strategic focus, moving beyond day-to-day firefighting toward long-term vision.

• Actively protects wellbeing, addressing burnout, morale, and sustainable performance.

• Is grounded in authenticity, humility, fairness, and integrity, which are essential for trust.

The report concludes that developing better leaders is not about adding new competency checklists, but about deeper shifts in how leaders think, behave, and relate to others. Better leadership is both a personal and organizational commitment, requiring courage, reflection, and investment in development that goes beyond technical skills. Ultimately, better leadership is not a destination, but an ongoing journey that enables both people and performance to thrive.

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