Of all the tasks managers must perform, talking to an employee about underperformance is among the most dreaded. However, setbacks on the road to high performance are inevitable.
When someone who has demonstrated competence and commitment to a task regresses in their level of development with respect to that goal, these setbacks are called regression.
Determine what is causing the backlash.
The best way to respond when you notice signs of declining performance is to talk to your team member to identify the causes of the setback. Ask how he or she sees the situation and how he or she feels about it. Factors such as lack of clarity of purpose, lack of skills or personal problems may be causes. Sometimes performance expectations are unclear, and it is important to recognize if you have also contributed to the problem. Recognizing your mistakes is a key quality of a great leader.
Intervene before regression becomes a problem
Using SLII® to get back on track and move forward
It has never been easier to lead with SLII®.
This approach ensures that the inevitable dips in performance will not halt progress. SLII® has been one of the best-selling leadership development programs for decades and now it’s even better. Today’s leaders can use the latest technology, such as videos, an updated app and an AI-enabled chatbot, to lead anytime, anywhere, while maintaining the same goal: empowering leaders at all levels to turn potential into performance.
Note: This article is a translation of the original article by Dr. Ken Blanchard, co-founder and Spiritual Director of Blanchard®.
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Of all the tasks managers must perform, talking to an employee about underperformance is among the most dreaded. However, setbacks on the road to high performance are inevitable.
When someone who has demonstrated competence and commitment to a task regresses in their level of development with respect to that goal, these setbacks are called regression.
Determine what is causing the backlash.
The best way to respond when you notice signs of declining performance is to talk to your team member to identify the causes of the setback. Ask how he or she sees the situation and how he or she feels about it. Factors such as lack of clarity of purpose, lack of skills or personal problems may be causes. Sometimes performance expectations are unclear, and it is important to recognize if you have also contributed to the problem. Recognizing your mistakes is a key quality of a great leader.
Intervene before regression becomes a problem
Using SLII® to get back on track and move forward
It has never been easier to lead with SLII®.
This approach ensures that the inevitable dips in performance will not halt progress. SLII® has been one of the best-selling leadership development programs for decades and now it’s even better. Today’s leaders can use the latest technology, such as videos, an updated app and an AI-enabled chatbot, to lead anytime, anywhere, while maintaining the same goal: empowering leaders at all levels to turn potential into performance.
Note: This article is a translation of the original article by Dr. Ken Blanchard, co-founder and Spiritual Director of Blanchard®.